Question 1

What is the difference between the SCORM Package, Training Toolkit, and Hosted LMS?

Accepted Answer

SCORM Package
Best for organizations that already have a Learning Management System (LMS). You'll receive SCORM files that can be uploaded to your existing platform.
Training Toolkit
Best for organizations that conduct instructor-led training and eLearning. Includes PowerPoint files, facilitator guide, workbook, job aids, SCORM files, and Articulate Rise source files.Hosted LMS
Best for organizations that want a complete training solution. We host the courses, manage learners, provide reporting, certificates, course updates, and new course releases

Question 2

Which option is right for my organization?

Accepted Answer

Choose the SCORM Package if you already have an LMS.
Choose the Training Toolkit if you train employees through classroom, virtual instructor-led, or blended learning programs.
Choose the Hosted LMS if you want us to handle the technology, reporting, and learner management.

Question 3

Do I need an LMS to use your courses?

Accepted Answer

No.
If you select the Hosted LMS option, we provide the LMS for you. No additional software is required.

Question 4

Can I preview a course before purchasing?

Accepted Answer

Yes. You can request a demo to review the course structure, interactions, and learner experience before making a purchase decision.

Question 5

Are these OSHA certification courses?

Accepted Answer

No.
Klear Course provides workplace safety, compliance, and awareness training designed to support employee knowledge, safe work practices, and organizational compliance efforts.
Our courses are designed to help organizations educate employees on important workplace topics, including PPE, Hazard Communication, Slips, Trips & Falls, Equipment Safety, Cybersecurity Awareness, and Workplace Compliance.
Unless specifically stated, Klear Course training programs are not OSHA-authorized outreach courses and do not provide OSHA certification cards (such as OSHA 10-Hour or OSHA 30-Hour cards).
Employees who complete a Klear Course training program may receive a Certificate of Completion documenting their participation.
If your organization requires OSHA-authorized outreach training, we recommend working with an authorized OSHA Outreach Training Provider.

Question 6

How quickly will I receive my purchase?

Accepted Answer

SCORM Package
Within 1–3 business days.
Training Toolkit
Within 3–5 business days.Hosted LMS
Typically launched within 5–10 business days depending on setup requirements.

Question 7

Are the courses editable?

Accepted Answer

SCORM Packages are not intended for editing.
Training Toolkit purchases include editable PowerPoint files and Articulate Rise source files, allowing you to customize content for your organization.

Question 8

What is included in the Training Toolkit?

Accepted Answer

The Training Toolkit includes:
PowerPoint presentation files
Facilitator guide
Participant workbook
Job aids
SCORM package
Articulate Rise source files
Knowledge checks
Completion certificate assets
Once purchased, your organization owns the files and can modify them as needed.

Question 9

Can I upload the SCORM package into my LMS?

Accepted Answer

Yes.
Our SCORM packages are designed to work with most major LMS platforms, including:
Cornerstone
Docebo
Moodle
Workday Learning
SuccessFactors
TalentLMS
LearnUpon
Absorb LMS

Question 10

What learner data is available with the Hosted LMS?

Accepted Answer

The Hosted LMS includes:
Course completions
Quiz scores
Learner transcripts
Certificates
User activity
Completion reports

Question 11

What happens when new courses are released?

Accepted Answer

Hosted LMS subscribers automatically receive access to newly released courses within their subscribed library.
SCORM Package and Training Toolkit purchases only include the courses purchased at the time of sale.

Question 12

Is the pricing listed for one course or an entire training library?

Accepted Answer

The pricing shown on our website is for an entire training library, not a single course.
For example, a Manufacturing Safety Library may include multiple courses such as:
Workplace Safety Fundamentals
PPE Safety
Hazard Communication
Slips, Trips & Falls
Equipment & Machine Safety
When you purchase a library, you receive access to all courses included within that library based on your selected delivery option (SCORM Package, Training Toolkit, or Hosted LMS).
If your organization needs access to multiple training libraries (such as Manufacturing Safety, Compliance Training, and Cybersecurity Awareness), we offer bundle pricing and enterprise licensing options.
Contact us for custom pricing on multiple libraries, multi-site organizations, or enterprise-wide deployments.

Question 13

Do you offer discounts for multiple training libraries?

Accepted Answer

Yes.
Organizations purchasing multiple libraries may qualify for bundle pricing and volume discounts.
Contact us for enterprise pricing.

Question 14

Can I use the courses for multiple locations?

Accepted Answer

Yes.
Licensing can be structured for single-site, multi-site, or enterprise-wide use. Contact us for licensing details.

Question 15

Do you provide implementation support?

Accepted Answer

Yes.
We can provide assistance with:
LMS uploads
Course deployment
Learner enrollment
Reporting setup
Administrator training

Question 16

What payment methods do you accept?

Accepted Answer

We accept:
Credit Card
ACH Transfer
Business Check
Corporate Purchase Orders (approved organizations)

Question 17

Do you offer refunds?

Accepted Answer

Due to the digital nature of our products, refunds are generally not offered once files have been delivered.
If you experience a technical issue, our team will work with you to resolve it promptly.

Question 18

Can courses be branded with our company logo?

Accepted Answer

Yes.
Training Toolkit and Hosted LMS options can be customized with your company branding, including:
Logo
Colors
Welcome message
Certificates

Question 19

How do I get started?

Accepted Answer

Simply:
Select your training library
Choose your delivery option
Complete your purchase
Or schedule a demo to discuss your organization's training needs.

KLEAR COURSE

Everything You Need to Know

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